Quality & Governance

At PGL, quality is not a warehouse procedure — it is a governance framework.

We operate an Integrated Management System aligned to ISO 9001 (Quality), ISO 14001 (Environmental) and ISO 45001 (Occupational Health & Safety), embedding compliance, traceability and continuous improvement across every client supply chain.

For healthcare and regulated products, PGL is registered with the HPRA as a distributor, operating procedures aligned to EU MDR distributor obligations.

Our Approach

We apply structured governance across:

End-to-end inventory traceability
Batch and lot control
Environmental monitoring (where required)
Customs documentation integrity
Audit-ready record keeping
CAPA (Corrective and Preventative Action) processes
Risk and exception management

Quality at PGL extends beyond storage accuracy. It includes customs compliance, carrier performance, returns integrity and SLA reporting.

Continuous Improvement

We operate a data-driven quality model:

KPI dashboards across fulfilment, delivery and returns
Carrier performance scorecards
Root-cause analysis for exceptions
Structured monthly and quarterly client reviews

This ensures our clients achieve not only operational accuracy, but measurable service performance across EU–UK–US–Asia-Pacific trade corridors.